Tour Operators & travel Agents are different in Malaysia! and therefore the public have had the incorrect perception for while . In Malaysia, Tour Operators and Travel Agents are different and play different roles. during a factory scenario, a Tour Operator is just like the "> just like the production department and therefore the agent is like the sales division ...
A Tour Operator is that the organizer and provider of package holidays. it's often referred because the Ground Handler. The Tour Company will make contracts with hotels and resorts, airlines and ground transport companies like private cars, buses, vans, ferries and trains & etc. With all the required pricing and knowledge compiled, the Tour Operator will draft detailed tour packages and distribute to agent s in Travel Agent Directory in Malaysia and even overseas.The roles & responsibilities of a Tour Operator are booking and arranging:- Transportation: Chaffered Car, Chartered Bus & Van, Air Ticket, railroad ticket , Ferry Ticket, Cruise Ticket, other transit modes and even special vehicles like trishaw.- Tour Guide: All Tour Guides must be licensed by the Ministry of Tourism Malaysia after attending and examined during a professional Tourist Guide Courses.- Sight Seeing: Entrance for tourist destinations, eco-tour, adventures tour, jungle trekking, snorkeling & skin diving , island hopping and even handicraft or cultural & living experiences.- Food & Beverage: Breakfast, Tea Time or coffee break , Lunch & Dinner, whether by set, buffet or packed food.- Accommodation: Hotels, Resorts, Service Apartments, Camping Sites, Dormitories, Training Camps, Chalets, Tree Houses or traditional houses & habitats that accommodating travelers.- Activities: Tele-match, game , paint ball, team building, outside office meeting...- Special Events: Company dinner, karaoke contest.On the opposite hand, Travel Agents don't operate tours. Travel agencies gives traveling advices to travelers, promote and sell the tour packages that they need from various Tour Operators, then administer the tour bookings. Travel Agents usually are found out in prime locations with heavy traffic like beside the most roads, inside crowed shopping malls or at the bottom floor of a landmark building.https://homment.com/PjnPkAmTwa57Lp6YMSEJ#!
The roles & responsibilities of a agent are:- Selling ells travel related products and services, particularly package tours to end-user customers on behalf of third party travel suppliers, like airlines, hotels, tour operator and tour companies, and cruise lines & etc.- Most travel agents have a special department dedicated to travel arrangements for business travelers, while some agencies concentrate on commercial and business travelers.- Some also function general service agents for foreign travel companies in several countries.- Act as an agent for tour packages:- Buy tour packages or tour services at discounts & sell with profits.- Get commissions from suppliers & other tour companies.- Act as a ticketing agent for transportation (e.g. airlines, ferry, bus, train & etc).- Other commercial operations are undertaken: insurance, travel guides, hire car , Bureau de change, private guide & etc.- Offer impartial travel advice to the customer.https://www.pedalroom.com/members/tourpackages99
Next time, if you traveling in small group but 10 travelers, it's advisable to interact a agent . don't attempt to find the simplest agent in Malaysia. there's no such myth! Just accompany the agent that fit your traveling needs and budgets or the tour agent that you simply trusted the foremost . However, if you're organizing a gaggle tour like company tour, a Tour Operator are going to be ready to provide you a more suitable tailor-made service.
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